Terms of Service

Effective Date: July 2026

Welcome to Peakways Group Limited, Company reg number 17305520 ("we," "our," or "us"). By accessing or using our website (the "Site") www.markfirthonline.com], you agree to comply with and be bound by these Terms of Service (the "Terms"). Please review them carefully. If you do not agree to these Terms, you must not use the Site.

1. General

This Site is owned and operated by Peakways Group Limited, located at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ,. By using the Site, you agree to these Terms, our Privacy Policy, and any additional terms that may apply to specific sections of the Site or products/services offered through it.

We reserve the right to modify these Terms at any time. Changes will be posted on the Site, and your continued use constitutes acceptance of the modified Terms.

2. Limited License

You are granted a non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. You agree not to:

• Copy, modify, distribute, or create derivative works based on the Site or its content.
• Use the Site for any illegal purpose or in a way that infringes upon our intellectual property rights.

All content, including text, graphics, logos, and software, is the property of Mark Firth Marketing LLC or its licensors and is protected by copyright, trademark, and other laws.

3. User Conduct

You agree not to:

• Use the Site for any fraudulent or unlawful activity.
• Interfere with the operation of the Site or its associated systems.
• Post or transmit harmful, obscene, or infringing content.

We reserve the right to terminate or restrict access to the Site if you violate these Terms.

4. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party sites. Accessing these links is at your own risk.

5. Disclaimer of Warranties

The Site and all its content are provided "as is" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee the accuracy, reliability, or availability of the Site or its content.

6. Limitation of Liability

To the fullest extent permitted by law, Mark Firth Marketing LLC and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or inability to access it.

7. Indemnification

You agree to indemnify and hold Mark Firth Marketing LLC, its affiliates, and agents harmless from any claims, losses, or damages arising from your breach of these Terms or your use of the Site.

8. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved in the courts of Polk County, Florida.

9. Dispute Resolution

Any disputes arising out of or related to these Terms or the Site shall first be resolved through good-faith negotiations. If unresolved, the matter shall be submitted to binding arbitration in Lakeland, Florida, under the rules of the American Arbitration Association.

10. Termination

We reserve the right to terminate or suspend your access to the Site at our sole discretion, without notice, for any violation of these Terms or other lawful reasons.

11. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Peakways Group Limited 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ,

This Terms of Service policy protects both you and your users while setting clear expectations. Let me know if you’d like to customize any sections further!

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified. Intellectual Property Rights

‍

12. SMS

By opting into our SMS and text message marketing program, you agree to abide by the following terms and conditions. Please read this section carefully before providing your consent to receive marketing messages via SMS.Opt-In and ConsentBy providing your mobile phone number and opting into our SMS and text message marketing program, you expressly consent to receive promotional messages, alerts, and other marketing communications from [Your Company Name]. You also confirm that you are the account holder or have the account holder's permission to enroll in this service. Standard message and data rates may apply.

‍

‍Frequency of MessagesYou agree to receive SMS and text message marketing communications from [Your Company Name] periodically. The frequency of messages may vary based on your interaction with our platform and your preferences. You can opt-out of these messages at any time by following the instructions provided in the messages.

‍

‍Opt-Out and UnsubscribeTo stop receiving SMS and text message marketing communications, you can unsubscribe by replying "STOP" to any marketing message you receive from us. After opting out, you will no longer receive marketing messages via SMS, but you may continue to receive non-promotional messages related to your account or transactions.

‍

‍Data and PrivacyWe value your privacy and will handle your personal information in accordance with our Privacy Policy. By enrolling in our SMS and text message marketing program, you acknowledge and agree that your mobile phone number and other provided data may be used to deliver marketing messages, offers, and promotions. We will not share your information with third parties for marketing purposes without your explicit consent.

‍

‍Message ContentThe content of our SMS and text message marketing communications may include but is not limited to promotions, discounts, product updates, event information, and other relevant marketing material related to our products and services.

‍

‍Support and AssistanceFor any questions, concerns, or assistance related to our SMS and text message marketing program, you can contact our customer support team at support@markfirthonline.com

‍

‍Changes to the TermsWe reserve the right to modify or update these SMS and text message marketing terms without prior notice. Any changes will be effective immediately upon posting the updated terms on our website or sending them to you via SMS. Your continued participation in the program after any modifications constitutes your acceptance of the revised terms.By enrolling in our SMS and text message marketing program, you acknowledge that you have read, understood, and agree to these terms. If you do not agree to these terms, please do not opt into our SMS marketing program.

‍

13. Products, Services & Disputes

Customer Service, Refunds and Purchase Policies

Peakways Group Limited, a company registered in England and Wales (company number [17305520), registered office 17305520, trading as markfirthonline.com.

Customer Service Contact

For any questions about your purchase, billing, access issues or anything else:

• Email: support@markfirthonline.com

We aim to respond to all enquiries within 1 business day (Monday to Friday, excluding UK public holidays).

Return Policy

We sell digital products and services only, including online training programmes, coaching, consulting and digital resources. No physical goods are sold, so no physical returns apply. Refunds are governed by the Refund Policy below.

Refund and Dispute Policy

Digital products (courses, training programmes, downloadable resources)

Where you purchase digital content and are given immediate access, you consent at checkout to immediate delivery and acknowledge that you waive your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 once access begins.

Beyond this, the following applies:

• [If offering a guarantee: e.g. "We offer a 14-day money-back guarantee on all our products If you are not satisfied, email us within 14 days of purchase for a full refund." / If not: "All sales of digital products are final once access has been granted, except where required by law."]
• If you purchase digital content but have not accessed it, you may cancel within 14 days of purchase for a full refund.

Services (coaching, consulting, done-with-you programmes)

• You may cancel within 14 days of purchase for a full refund, provided the service has not yet begun.
• If you ask us to begin within the 14-day period and then cancel, you will be refunded minus a reasonable amount for the work already delivered.
• Once a programme or engagement has been substantially delivered, no refund is due.

Faulty or misdescribed products

Nothing in this policy affects your statutory rights. If a product or service is faulty, not as described, or not delivered with reasonable care and skill, you are entitled to a repeat performance, price reduction or refund as required by the Consumer Rights Act 2015.

How to request a refund

Email support@markfirthonline.com with your name, the email used at purchase, the product purchased and the reason for the request. Approved refunds are processed to the original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Disputes and chargebacks

If you are unhappy with a purchase, contact us first at support@markfirthonline.com before raising a dispute with your bank or card issuer. Most issues can be resolved within a few days. If we cannot resolve a complaint to your satisfaction, we will tell you the outcome of our review in writing. We respond to all payment disputes and chargebacks with transaction records and delivery evidence.

Cancellation Policy

One-off purchases

Governed by the Refund and Dispute Policy above.

Subscriptions and payment plans

• Subscriptions renew automatically at the end of each billing period until cancelled.
• You may cancel at any time by emailing support@markfirthonline.com or via. Cancellation takes effect at the end of the current billing period. You retain access until then. No pro-rata refunds are given for partial billing periods unless required by law.
• To avoid being charged for the next period, cancel at least 48 hours before your renewal date.
• Payment plans for a fixed-price programme are instalments of the full purchase price, not a subscription. Cancelling a payment plan does not cancel the amount owed unless covered by the refund terms above.

Scheduled calls and sessions

Coaching or consulting sessions may be rescheduled with at least 24 hours' notice. Sessions missed without notice are forfeited.

Legal and Export Restrictions

• Our products and services are supplied from the United Kingdom and are intended for business and professional use.
• You must be at least 18 years old to purchase.
• We do not sell to individuals or entities in countries or regions subject to UK, EU or US sanctions or embargoes, or to anyone on applicable restricted-party lists. We reserve the right to cancel and refund any order we reasonably believe breaches this restriction.
• Our training and digital content are provided for your own use and may not be resold, redistributed, shared or republished without our written permission. All intellectual property remains the property of Peakways Group Limited.
• Our products are educational. Nothing we provide constitutes legal, financial, tax or investment advice, and we make no guarantee of specific business results or earnings.

Promotional Terms and Conditions

Unless stated otherwise in the specific offer, the following applies to all discounts, promotions, bonuses and limited-time offers:

1. Eligibility. Promotions are open to new purchasers aged 18 or over unless the offer states otherwise. One promotional purchase per customer unless stated.
2. Validity. Offers are valid only for the period stated in the promotion. Expired promotional pricing cannot be applied retrospectively or honoured after the deadline.
3. No stacking. Promotional discounts cannot be combined with any other offer, discount code or promotion.
4. Scope. Discounts apply only to the product(s) named in the offer and not to renewals, upsells or other products unless stated.
5. Bonuses. Any promotional bonuses (additional training, calls, resources) are conditional on the qualifying purchase remaining in good standing. If the purchase is refunded, access to bonuses ends.
6. Refunds on promotional purchases. Where a refund is due on a discounted purchase, the refund is the amount actually paid.
7. Errors. We reserve the right to withdraw or amend a promotion, or to cancel orders placed at an obviously erroneous price, at any time. If we cancel your order for this reason, you receive a full refund.
8. Cash value. Promotions, discount codes and bonuses have no cash value and are non-transferable.

‍

‍